What do I need to know about the free trials?

Is the free trial available in my neighbourhood?

Our free trials are currently available in select neighbourhoods only. Submit your request through the free trial form on our homepage, and we’ll confirm whether your address is eligible.

What if my neighbourhood isn’t eligible yet?

If your neighbourhood isn’t eligible yet, we’ll contact you when the free trial becomes available in your area. Forms submitted sooner will be prioritized, so make sure you complete it even if your neighbourhood is not on our list yet!

Does submitting the form confirm my free trial?

No. Submitting a request does not confirm a free trial booking. Eligibility must be confirmed first, depending on the neighbourhood.

Do the monthly and seasonal services have a visit cap?

Our monthly and seasonal services have no visit caps; however, in case of a continuos snowfall, there is a 24 hour cool down period before we can give your property a second visit.

What makes a snowfall eligible?

Routine snow-clearing service is triggered when at least 2cm of new snowfall has accumulated. Service is scheduled after snowfall ends, subject to weather and route conditions. Additional accumulation during an ongoing storm is handled according to the service plan's 24-hour reset policy. Heavy ice, freezing rain, drifting, and city-plow windrows are not automatically included unless specifically stated.

How long does it take for the snow to be removed?

Service is scheduled after snowfall ends, subject to weather and route conditions. Additional accumulation during an ongoing storm is handled according to the service plan's 24-hour reset policy.